Customer Service Tool

A unique and advanced application that was implemented to reduce the workload in the customer service department and thus shorten the response time required to address customer enquiries and complaints. This software enables automatic enquiry generation from e-mail messages received, automatic/manual allocation of generated enquiries to specified Customer Service Representatives, enquiry processing tracking, direct order modification through SOAP and dynamic e-mail templates generation. As well as providing a complete all-in-one solution for the customer care team, this software can also generate reports on number, and nature or queries, as well as response times etc, to ensure that the company are always striving for the perfect customer experience.